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I own one of the Flex Extra accounts and when I withdraw money, it is difficult to get in touch with someone because of all the numbers and telephone trees, and when you do get someone, they have to read you all these things about taxes you already know, anyway.

But the worst part is, when you do finally get someone to process a distribution, the company hangs onto your money and it doesn't find its way to you or into your account for 15 to 20 days. They love the float because that's 15 or 20 days they can earn interest on the money they should be promptly paying to you. The problem is, they have no incentive to pay you your money quickly; they are trying to recoup what they are losing on a product they no longer offer.

Totally unacceptable treatment of an annuity owner.

Reason of review: Poor customer service.

Monetary Loss: $500.

Preferred solution: Let the company propose a solution.

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