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In early 2018 I tried to cash in a nearly 60 year old life insurance policy on me issued by MassMutual in the 1950s and trying to get money back from them was a nightmare. They used every excuse in the book to drag their feet and hang on to the money as long as...
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#1380042
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MassMutual did not send yearly statements clarifying the amounts due if paid in full or the fee paid if paid in installments, so the customer never finds out that paying yearly lump sum saves them a lot of installment fees. After paying for 8 years I called and asked...
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1.7
I liked
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#1364403
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MassMutual - Fraud

This business is greedy , fraud, unethical. I requested cash out of my 401 k yesterday and i checked my account and there was no change in stock market yesterday. Today was only $ 74 change and they took my $ 200 away. What a turn off guys i need my extra money you guys took away frauds
1.0
Details
Additional Fees
Customer service
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Product or Service Quality
Reliability
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Value for money
#1362441
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MassMutual - ***

What a scam ask for a 401k loan almost a month ago never came called back they ran me in circles and been running me in circles for three-plus weeks I want my freaking hard-earned money they are already taking it out of my paycheck what a scam my attorney is now involved do not do it
#1360484
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I have had 2 policies with mass mutual since 1999. I live outside the US. Mass sends premium payment communication via regular mail a week after the date of the letter and it takes 3 weeks to reach me. Mass claims non payment and though I Fedex the cheque - mass uses...
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1.2
#1346493
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Over a year ago I tried to change the name on my account to my married name. I filled out papers and sent them to the local agent. I am still getting statements with my previous name. I also wanted to change the beneficiary if I die. I have no idea who it is now. I...
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#1344191
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MassMutual - Bad company

Can't ever get anyone on the phone and bad customer service skills
1.0
Details
Customer service
Product or Service Quality
Staff
#1334487
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I purchased a disability insurance policy from MassMutual last year from DANIEL CAGE. He was VERY HELPFUL at the time of PURCHASED. I filed a claim with them in April and that’s when the problem started. I sent them ALL the necessary paperwork. And I am still WAITING...
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Anonymous
Lester

Time to skip the inefficient Daniel and go over his head. Past time ; these issues are often time sensitive. You have encountered the twin departments of Delay and Deny. Time ...

1.0
#1327673
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This company sucks...can't access any of my hard earned money. They run you in circles until you quit! Pretty bad when social security is safer!!! i should have burried my money in the backyard. Scam Scam Scam Scam Scam Scam Scam Scam Scam Scam Scam Scam Scam Scam Scam...
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#1321431
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I retired May 3, 2018 and once Mass Mutual learned I planned on taking my 401K funds and rolling them over to another brokerage firm it's been like pulling teeth to get any answers about where my money is. I am retired abroad and have no way of contacting them. I can't...
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1.0
I didn't like
  • Accountabitity
  • Integrity
  • Customer care
#1283686
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