filters
state:
Show
city:
Show
product:
Show
Show

MassMutual - Excellent! Andre was very helpful ,knowledgeable and answere

I called with 3 specific questions and Andre helped with all 3 completely and correctly without hesitation
#1226608
Reply to reviews
I own one of the Flex Extra accounts and when I withdraw money, it is difficult to get in touch with someone because of all the numbers and telephone trees, and when you do get someone, they have to read you all these things about taxes you already know, anyway. But...
Read more
#1218617
Reply to reviews
the lady that contacted me from the internet reply I sent them { from the un requested e mail I received } refused to give me a price on a life policy until I told her how much monthly money I have to purchase it. I asked what that had to do with anything. She said...
Read more
1.0
I didn't like
  • Awful
#1215022
Reply to reviews
I needed my 401k hardship so bad. I was abl to request it online on 2/12. The first rep I spoke to Jeff, was super helpful. After being advised it could take over a week for the stock to close, print the check, mail it and then get to me. Jeff helped me to get it...
Read more
5.0
#1191969
Reply to reviews
I currently have Mass Mutual through my employer and I haven’t had any problems until now. On Jan 24, 2018, I called in regards to a hardship because I need to get my Husband a headstone. The young lady said they covered it and I informed her that he passed away in...
Read more
#1183535
Reply to reviews
Totally incompetent. Mass Mutual gave me recommendations on my 401K loan which cost me roughly $20,000 this year (2017) in taxes. I am over 55 and in previous three years Mass Mutual never adjusted my contributions to the max as requested but yet confirmed they had...
Read more
1.1
I didn't like
  • Accountabitity
  • Integrity
  • Customer service
#1174200
Reply to reviews
The policy I received,, if I'm reading it right,,,, I'll have to live to be 120 years old for it to pay out the $2500,,,, the year 2080! Absurd~!! I've been paying premiums for 2 years now and I do believe I've just been wasting money that I could have used to purchase...
Read more
#1170795
Reply to reviews
My monthly check from MassMutual is supposed to arrive before the first of the month. In December no check arrived before the 31st and none yet, two weeks into January. This has never happened. The MassMutual website directs you to a phone number with a recording...
Read more
Anonymous
frank maynarich

How long have you had mass mutual? Is this the first time you didn't receive a payment?

1.0
#1168540
Reply to reviews
Show

MassMutual - Horrible Company

Mass Mutual life insurance.. total crooks! They double charge your bank account then give you the run around when you call customer service.
1.0
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1161453
Reply to reviews
I have been out of work on disability since May 1, 2017 and have not received one single payment on my disability benefits. I have been pulled out of work from 2 of the chiropractors along with doctors, that agree I am unable to work. I had multiple procedures with...
Read more
1.0
#1160133
Reply to reviews