Product: Massmutual Customer Care Clear all filters (0 of 12 reviews match)
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I tried to get info on credit paid for reimbursement of a policy loan. I only recei ed one receipt to show payment but had been paying 50.00 a month for two years . Talked to agent and customer service and i they said they did not see any payments but would follow up....
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Massmutual Customer Care
#1411893
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I have had 2 policies with mass mutual since 1999. I live outside the US. Mass sends premium payment communication via regular mail a week after the date of the letter and it takes 3 weeks to reach me. Mass claims non payment and though I Fedex the cheque - mass uses...
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Anonymous
Green Dog

I have insurance with another source yet I was pretty well set to invest with these people but after all these reviews I can easily tell this is a sorry operation. So I will c...

1.2
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Massmutual Customer Care
#1346493
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Over a year ago I tried to change the name on my account to my married name. I filled out papers and sent them to the local agent. I am still getting statements with my previous name. I also wanted to change the beneficiary if I die. I have no idea who it is now. I...
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Massmutual Customer Care
#1344191
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MassMutual - To reinstate my disability policy

I had moved from two times in one year and can’t say why the C-O-M fell off! I live in Wellesley Hills, MA now and would like to reinstate the policy ASAP. Can you please send me an reinstatement form to my address at: 58 Kirkland Circle, Wellesley Hills, MA 02481 Thank you. Sumita Chowdhury, MD, FACC Phone: 832-341-6187
4.8
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Massmutual Customer Care
#1273118
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I needed my 401k hardship so bad.I was abl to request it online on 2/12. The first rep I spoke to Jeff, was super helpful. After being advised it could take over a week for the stock to close, print the check, mail it and then get to me. Jeff helped me to get it...
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5.0
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Massmutual Customer Care
#1191969
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THEY CAN'T EVEN HELP ME GET MY MONEY THAT I INVESTED WITHOUT A SIGNATURE FROM THE OWNER WHO WON'T GET BACK TO ME TO SIGN IT.IN A NUTSHELL, I WON'T GET MY OWN MONEY IF HE DOESN'T SIGN THE PAPER. MASS MUTUAL SHOULD BE ABLE TO HELP AND HAVE TRIED NUMEROUS TIMES BUT...
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Anonymous
Anonymous

Read your benefits info next time. Many companies have automatic enrollment into retirement plans and require their signature to opt out. Sounds like the real issue is with yo...

1.0
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Massmutual Customer Care
I didn't like
  • Account reps
  • Policy
  • Customer service
#1137895
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I was terminated from my job and needed some money to pay my bills.Called Mass Mutual who was happy to send out a form for me to sign. A week later when no letter arrived I called back. They were so sorry, and told me that it takes about 10 days to get the letter to...
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Anonymous
Anonymous

How about fax or email? Much faster...

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Massmutual Customer Care
#1115297
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Requested a distribution of MY money.They did not complete within their published timeframe and told so many lies that I can't keep up. They say one thing and do another. Horrible horrible. You can't believe anything they tell you. Each customer service rep lies to...
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Massmutual Customer Care
#1052085
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MassMutual - Customer Care Review

90 year old mother with dementia cannot answer simple questions. Explained this to representative and when my mother would ask me what her name and birthdays was, the rep got snotty and said she could here me giving her the answers. Duh, that is what I tried to explain was going to happen. Guess that 's how they make money....Because I gave up and they can keep the *** pension! Maybe they should look up DEMENTIA!!!
1.0
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Massmutual Customer Care
#1027179
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I saw a commercial on Mass Mutual concerning a $100.000 policy. When contacting them they handed me over to an agent in my city. He claimed he only dealt with a lifetime payment fron $2.000 to $25.000 and nothing more. I explained the commercial and he was calling me...
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Anonymous
Anonymous

I think if you want to complain about being not smart you should learn to spell better.

1.0
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Massmutual Customer Care
#901601
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