Product: Massmutual Customer Care Clear all filters (8 of 8 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
I needed my 401k hardship so bad.I was abl to request it online on 2/12. The first rep I spoke to Jeff, was super helpful. After being advised it could take over a week for the stock to close, print the check, mail it and then get to me. Jeff helped me to get it...
Read more
5.0
Product
Massmutual Customer Care
#1191969
Reply to reviews
THEY CAN'T EVEN HELP ME GET MY MONEY THAT I INVESTED WITHOUT A SIGNATURE FROM THE OWNER WHO WON'T GET BACK TO ME TO SIGN IT.IN A NUTSHELL, I WON'T GET MY OWN MONEY IF HE DOESN'T SIGN THE PAPER. MASS MUTUAL SHOULD BE ABLE TO HELP AND HAVE TRIED NUMEROUS TIMES BUT...
Read more
Anonymous
Anonymous

Read your benefits info next time. Many companies have automatic enrollment into retirement plans and require their signature to opt out. Sounds like the real issue is with yo...

1.0
Product
Massmutual Customer Care
I didn't like
  • Customer service
  • Account reps
  • Policy
#1137895
Reply to reviews
I was terminated from my job and needed some money to pay my bills.Called Mass Mutual who was happy to send out a form for me to sign. A week later when no letter arrived I called back. They were so sorry, and told me that it takes about 10 days to get the letter to...
Read more
Anonymous
Anonymous

How about fax or email? Much faster...

Product
Massmutual Customer Care
#1115297
Reply to reviews
Requested a distribution of MY money.They did not complete within their published timeframe and told so many lies that I can't keep up. They say one thing and do another. Horrible horrible. You can't believe anything they tell you. Each customer service rep lies to...
Read more
Product
Massmutual Customer Care
#1052085
Reply to reviews
90 year old mother with dementia cannot answer simple questions.Explained this to representative and when my mother would ask me what her name and birthdays was, the rep got snotty and said she could here me giving her the answers. Duh, that is what I tried to explain...
Read more
1.0
Product
Massmutual Customer Care
#1027179
Reply to reviews
I saw a commercial on Mass Mutual concerning a $100.000 policy. When contacting them they handed me over to an agent in my city. He claimed he only dealt with a lifetime payment fron $2.000 to $25.000 and nothing more. I explained the commercial and he was calling me...
Read more
Anonymous
Anonymous

I think if you want to complain about being not smart you should learn to spell better.

1.0
Product
Massmutual Customer Care
#901601
Reply to reviews
Show

Massmutual Customer Care Review

I'm a current policyholder with Mass Mut and attempted to get a quote on a policy for our granddaughter we have been waiting 2weeks for an agent to call back after two calls and a promise to get back to us the next day.
2.0
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
Product
Massmutual Customer Care
#868335
Reply to reviews
My step father had Mass Mutual account since 1964, a very loyal customer, bought from his friend.Anyways, My step father in order to have his funeral costs covered before being placed on state aid, needed to have the interest cashed out. We have gotten no call backs,...
Read more
Anonymous
Anonymous

There customer service sucks hands down it sucks. You can't pay without having your account number. They act like they don't want to help you when you call. I'm cancelling my ...

Anonymous
Anonymous

Thx Appreciate you sharing your experience. I won't be doing business with this company!

1.7
Product
Massmutual Customer Care
#847635
Reply to reviews