MassMutual Phone Numbers and Emails

Toll-Free Number:

  • (800) 272-2216

Customer Service:

  • (800) 542-6767
    Brokerage Products
  • (844) 872-2200
    Guaranteed Acceptance Life Insurance
  • (866) 329-6277
    Institutional Investments
  • (888) 505-8952
    Long Term Care Insurance
  • (800) 775-4331
    Pension Annuity Plans
  • (800) 854-0647
    Retirement Access
  • (800) 743-5274
    RetireSmart and Retirement Plans
  • (888) 357-0053

Billing:

  • (844) 975-7522

Headquarters:

  • (800) 665-2654
    Corporate Owned and Bank Owned Life Insurance
  • (800) 548-0073
    Executive Group Life Insurance

MassMutual Email:

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How to Contact?

Most Popular Number:

(800) 272-2216
Total calls: 167 Issues resolved: 8 Last call: Mar 27, 2024

What is the MassMutual customer service phone number?

Professionals at MassMutual customer service assist their customers via the toll-free number 1-800-272-2216. Customers can also use the MassMutual contact number, 1-800-542-6767, for queries regarding brokerage products. For guaranteed acceptance of life insurance, use the MassMutual customer service number 1-844-872-2200.

To discuss matters related to institutional investments, call the MassMutual phone number, 1-866-329-6277. For long-term care insurance, the MassMutual contact number is 1-888-505-8952. If customers need information regarding pension annuity plans, their queries are answered at 1-800- 775-4331.

You can also learn about retirement-related services at MassMutual by contacting 1-800-854-0647 for retirement access. Other retirement innovative plans can be explored by contacting them at one of MassMutual phone numbers, which is 1-800-743-5274. To directly call MassMutual headquarters, call 1-800-665-2654 to get prompt responses regarding corporate-owned and bank-owned life insurance.

What are MassMutual business hours?

Customers who prefer to call MassMutual can give them a call from Monday to Friday between 8 AM to 8 PM ET. These are the active MassMutual customer service hours where the company's professional team caters to their customers diligently on subject-specific matters. You can also raise your concerns and get regular updates from the MassMutual app. The application allows you to manage your policies and accounts on your schedule. Other than that, you can access multiple benefits from the application and also contact MassMutual customer service. For instance, paying your bills in one go, knowing about the latest policies, and viewing account statements anytime is easy.

What is the MassMutual corporate office address?

You can raise your concerns and queries regarding MassMutual via phone and email. However, if customers wish to get assistance from the customer care service in person, they can visit the MassMutual corporate office. The MassMutual address is MassMutual 1295 State Street Springfield, Massachusetts 01111-0001, United States. The professionals at the MassMutual headquarters ensure that every customer gets proper rectification of their doubts and queries on all matters. From lifetime insurance to retirement plans, the company’s officials give in-depth professional advice to their valuable customers. Also, they inform the customers regarding all the new policies and schemes launched by the company.

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Contact Information

MassMutual Website:

MassMutual Help Center:

Corporate Office Address:

Massachusetts Mutual Life Insurance Company
1295 State Street
Springfield, Massachusetts 01111-0001
United States

Other Info (opening hours):

Hours:

Monday - Friday: 8:00am - 8:00pm (ET)

More contact details

Fax:

+1-866-329-4527

MassMutual Rating Based on 63 Reviews

Rating details

1.5
more details
Customer service
Reliability
Product or Service Quality
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Rating trend

How Good is MassMutual's Customer Service?

Lilybeth Eto
Lilybeth Eto
Feels Disappointed | Jan 06, 2024

Purchased a Whole Life Policy in 1976 with representative William "Mac" McPherson out of Grand Rapids, MI. Called him about 8 months ago due to working with our Retirement Financial Planner's need to determine our life time payment schedule. Left a message, 2 weeks later left another message, 4 weeks later left another mesage, etc., etc. After seven messages with no return, called Customer Service to get the information needed. Very unhappy.

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Tsion Okg
Tsion Okg
Feels Satisfied | Jan 03, 2024

Very helpful

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Talen Bmw
Talen Bmw
Feels Satisfied | May 05, 2023

Even though it took me several different people I was finally got to the right person

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Summary of MassMutual Customer Service Calls

288 TOTAL
CALLS
04:15 AVG CALL
DURATION
23% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call MassMutual?

Request for Information Question:

  • “Changed checking account: waiting for monthly check..Unisys retirement.Now”
  • “Surrender Dividend request”
  • “Question abaout payments”

Product/ Service Question:

  • “Life insurance”
  • “Cash value loan that was requested 5 days ago!!!!”
  • “Disability Insurance policy”

Employment Question:

  • “Need 1099r for 2023”
  • “About 1099 form”
  • “Lost 401k”

Payments and Charges Question:

  • “Direct deposit”
  • “To see where my deposit was.”
  • “Payment”

Shipping and Delivery Question:

  • “I have not received my Pension Money?”
  • “I didn't receive my retirement deposit”
  • “Have not received my 401k yet”

Account Question:

  • “Retirement account deposit shows a shortage”
  • “Open an online account”
  • “Account”

Staff Question:

  • “Need to speak to customer service”
  • “Customer service”

Cards Question:

  • “Update credit card”

Other Question:

  • “Deceased husband”
  • “41k”
  • “Agent”

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