Contact MassMutual Customer Service
MassMutual Phone Numbers and Emails
Toll-Free Number:
-
(800) 272-2216
Customer Service:
-
(800) 542-6767Brokerage Products
-
(844) 872-2200Guaranteed Acceptance Life Insurance
-
(866) 329-6277Institutional Investments
MassMutual Email:
Investors/ Franchising
Contact Information
MassMutual Website:
MassMutual Help Center:
Corporate Office Address:
Massachusetts Mutual Life Insurance Company
1295 State Street
Springfield,
Massachusetts
01111-0001
United States
Other Info (opening hours):
Hours:
Monday - Friday: 8:00am - 8:00pm (ET)
Fax:
+1-866-329-4527
How Good is MassMutual's Customer Service?
Summary of MassMutual Customer Service Calls
288
TOTAL
CALLS
CALLS
04:15
AVG CALL
DURATION
DURATION
23%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call MassMutual?
Request for Information Question:
- “Changed checking account: waiting for monthly check..Unisys retirement.Now”
- “Surrender Dividend request”
- “Question abaout payments”
Product/ Service Question:
- “Life insurance”
- “Cash value loan that was requested 5 days ago!!!!”
- “Disability Insurance policy”
Employment Question:
- “Need 1099r for 2023”
- “About 1099 form”
- “Lost 401k”
Payments and Charges Question:
- “Direct deposit”
- “To see where my deposit was.”
- “Payment”
Shipping and Delivery Question:
- “I have not received my Pension Money?”
- “I didn't receive my retirement deposit”
- “Have not received my 401k yet”
Account Question:
- “Retirement account deposit shows a shortage”
- “Open an online account”
- “Account”
Staff Question:
- “Need to speak to customer service”
- “Customer service”
Cards Question:
- “Update credit card”
Other Question:
- “Deceased husband”
- “41k”
- “Agent”
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MassMutual