MassMutual
Reviews and Complaints
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San Francisco, California
Communication
Arlington, Virginia
Life Ins 10 pay
MassMutual did not send yearly statements clarifying the amounts due if paid in full or the fee paid if paid in installments, so the customer never finds out that paying yearly lump sum saves them a lot of installment fees.
After paying for 8 years I called and asked their rep:- "Can l save money by paying the yearly sum in one go rather than in twelve installments ", she said, "There is no difference, you will not save any money"
Year later at the beginning of the policy period, I called again and found out the truth from their different representative.
Now I am complaining and receiving statement after statement explaining the savings, but no refund.
MassMutual was direct debiting my bank account each month for 8 years without mailing any statements. I could have easily paid up the full amount.
- Product
Preferred solution: Full refund
Jackson, Michigan
They don't care about customers
Gottingen, Niedersachsen
Service for uses overseas is the worst
ary- naturally the 800 numbers are not free from EU countries.
San Jose, California
Fraud
Slower than molasses in winter
WILL NOT PAY MY DISABILITY CLAIM
I purchased a disability insurance policy from MassMutual last year from DANIEL CAGE. He was VERY HELPFUL at the time of PURCHASED.
I filed a claim with them in April and that’s when the problem started. I sent them ALL the necessary paperwork. And I am still WAITING for them to pay out on my CLAIM. This policy was INTENDED to HELP OFFSET my EXPENSES .
It is August and I am STILL WAITING. HAVING PROBLEM getting in contact with DANIEL CAGE.
I am a single mother with children in college. BUT every month My mass mutual premium is PAID in FULL.
Time to skip the inefficient Daniel and go over his head. Past time ; these issues are often time sensitive.
You have encountered the twin departments of Delay and Deny. Time to stop waiting and start acting.
New copies of all of your submissions sent to the next level and served via Certified Mail return receipt requested (signature control delivery with signed receipt returned to you). I'd bet that if you lucked out and called the right person they'd say that they don't have any record of your claim ...
Portland, Maine
Horrible Service, I still don't have MY MONEY!!
- Customer care
- Accountabitity
- Account reps
Preferred solution: Let the company propose a solution
you need to file a complaint with department of insurance in your state . i do 401k using low .25 CENTS EFT FEES.
JUST GOOGLE MASS MUTUAL 401K. I BEEN DOING PENSIONS FOR 40 YEARS. Agents make choices when selling insurance plans. MY 401K BUSINESS IS YOUR RETIREMENT PLAN.
I ALWAYS PUT YOUR MONEY FIRST NOT MINE. BRUCE WISMANN BEST BROKERS,INC, 800-237-****
Terrible customer service
Preferred solution: Full refund
DON'T DO IT!
***
Bad company
To reinstate my disability policy
Like dealing with a "SHADY" used car dealer
- Awful
Preferred solution: use honest sales tactics
The company cheats you out of your money when you withdraw funds
I own one of the Flex Extra accounts and when I withdraw money, it is difficult to get in touch with someone because of all the numbers and telephone trees, and when you do get someone, they have to read you all these things about taxes you already know, anyway.
But the worst part is, when you do finally get someone to process a distribution, the company hangs onto your money and it doesn't find its way to you or into your account for 15 to 20 days. They love the float because that's 15 or 20 days they can earn interest on the money they should be promptly paying to you. The problem is, they have no incentive to pay you your money quickly; they are trying to recoup what they are losing on a product they no longer offer.
Totally unacceptable treatment of an annuity owner.
Preferred solution: Let the company propose a solution
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I have insurance with another source yet I was pretty well set to invest with these people but after all these reviews I can easily tell this is a sorry operation. So I will continue with my multi corporations mutual funds through my financial advisers.
Been averaging around 10% much of the time. Then turning a percentage into CDs periodically for guaranteed security. My wife is not a saver or investor but she was talked into it and forced herself to invest $60.00 monthly in mutuals through a broker that I knew just to prove to me that I was a blooming idiot to use mutuals and to pay an advisor fees. A few years were not as good as others but she was convinced to stay with it.
That was 18 years ago and she had an accumulated earnings of 140 thousand plus dollars with just that $60 a month. You do the math. My point is, insurance is great to have through reputable people but if you also want to invest for security or growth I suggest using a proven investment companies that consistently informs you of your progress. Diversify diversify diversify.
It doesn't really take much but you MUST be consistent. The earlier you start the better.