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Totally incompetent. Mass Mutual gave me recommendations on my 401K loan which cost me roughly $20,000 this year (2017) in taxes. I am over 55 and in previous three years Mass Mutual never adjusted my contributions to the max as requested but yet confirmed they had...
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1.1
I didn't like
  • Customer service
  • Value
  • Accountabitity
#1174200
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The policy I received,, if I'm reading it right,,,, I'll have to live to be 120 years old for it to pay out the $2500,,,, the year 2080! Absurd~!! I've been paying premiums for 2 years now and I do believe I've just been wasting money that I could have used to purchase...
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#1170795
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My monthly check from MassMutual is supposed to arrive before the first of the month. In December no check arrived before the 31st and none yet, two weeks into January. This has never happened. The MassMutual website directs you to a phone number with a recording...
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1.0
#1168540
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MassMutual - Horrible Company

MassMutual
#1161453
1.0
Details
Mass Mutual life insurance.. total crooks! They double charge your bank account then give you the run around when you call customer service.
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MassMutual - TERRIBLE CUSTOMER SERVICE

MassMutual
#1144667
1.0
Details
Off work due to sickness,& mass mutual is terrible in handling my situation!!! It's been 3weeks & still NO RESPONSE!!! I WILL NEVER JOIN THIS COMPANY OR TRUST THEM AGAIN!!! NOT WITH MY MONEY!!!!! THEY ACT LIKE THEY WORKED FOR MY MONEY!!!!
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MassMutual - Poor, very poor

MassMutual
#1128282
1.0
Details
MassMutual seems to be extremely hostile to paying out funds even when employing a financial intermediary. Slow to respond to requests to cash out account which is excessive due to changed living situations. Several weeks to process a pay out request loaded with excuses and delays.
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Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Value for money

MassMutual - Life Insurance

MassMutual
#1127050
1.0
Details
Been waiting almost 7 days for a supervisor to inform me of reinstatement amount. Got a quick no, when I asked to have my premiums refunded....... still wating
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Reliability
I have been out of work on disability since May 1, 2017 and have not received one single payment on my disability benefits. I have been pulled out of work from 2 of the chiropractors along with doctors, that agree I am unable to work. I had multiple procedures with...
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1.0
#1160133
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THEY CAN'T EVEN HELP ME GET MY MONEY THAT I INVESTED WITHOUT A SIGNATURE FROM THE OWNER WHO WON'T GET BACK TO ME TO SIGN IT. IN A NUTSHELL, I WON'T GET MY OWN MONEY IF HE DOESN'T SIGN THE PAPER. MASS MUTUAL SHOULD BE ABLE TO HELP AND HAVE TRIED NUMEROUS TIMES BUT...
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Anonymous
Anonymous

Read your benefits info next time. Many companies have automatic enrollment into retirement plans and require their signature to opt out. Sounds like the real issue is with yo...

1.0
I didn't like
  • Closing of accounts
  • Policy
  • Account reps
#1137895
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Despite the fact that FSI found that I could defer my loan payments for one year due to my medical leave. massmutual has sent me 2 demand letters for payment in full. I have grown tired of the relentless pursuit of Massmutual to collect this debt. They claim that...
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#1130468
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I was terminated from my job and needed some money to pay my bills. Called Mass Mutual who was happy to send out a form for me to sign. A week later when no letter arrived I called back. They were so sorry, and told me that it takes about 10 days to get the letter to...
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Anonymous
Anonymous

How about fax or email? Much faster...

#1115297
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8/2/2017 called to make premium pay, had received via mail policy notice to pay before 8/5/17 or policy would be terminated. Authorized 1 payment, yet 3 were taken from checking account. Spoke with rep, Kera, who had admitted an error was made by them and assured me 2...
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1.0
#1086213
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I was terminated after 15 yrs. I cash out my IRA. Mass Mutual said they have to distribute check by mail. I ask about electronic deposit and the answer was no. It has been almost a week in a half and no check. I called Mass Mutual customer service. The rep said we...
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1.0
#1085506
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MassMutual - Totally incompetent Customer Service
Customer Service Review... I do NOT recommend EVER doing business with MassMutual, at least for life insurance, but probably similar issues for all their products. On July 5, 2017, we initiated a change in the beneficiary on two insurance policies, one with Met Life,...
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1.0
I didn't like
  • Customer care
#1083375
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